Geeky Peek

Firstly, since I am in an apologetic mode these days, let me apologize to the early European customers. It has been a bumpy ride, we are very sorry. Here’s the most obvious not to do launch list for any of you aspiring startups:
-send them devices late
-have them not work
-don’t listen when they complain

We did all of that to the first few early users in Europe. But that is done – we are getting through the issues and listening loud and clear now! Be ready, we are doing something special in Europe, roaming is a huge issue and together with Spotnik we hope to be a huge solution.

Anyways, I know I have mentioned this before, but I’ll do it again. In my spare time I am a soccer goalie. Development and goaltending have a lot in common… sometimes you let a goal in. Sometimes those goals stink and you wish you had done better. Humble pie.

We have seen better weeks at Peek:
1. Worst outage in a long time on July 4th
2. Googlevoice “incident”
3. Initial European customers having a bumpy ride

Since some of you are more technical readers of this blog, I’ll share some of the details of the July 4th outage. Annoyingly, we had a comedy of errors. Our monitoring system (we use Zenoss), crashed the morning of July 4th. Annoyingly, some key components in our system crashed shortly thereafter. Since our monitoring system was down and it was the long weekend, we were slow to respond. Monitoring system crashes are scary, its like reading the book Blindness (one of my favourite books/authors).

Anyways, dear customers, please hold tight. We will do better and improve.